Cancel

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Cancel Hosting Service or Domain Management

  • (Note That Additional Steps Are Needed If You Want To Cancel The Domain Name Registration (See Below))
  • Log Into your client billing area at https://cp.hostek.com
  • Click on the "services" icon along the top.
  • Find the service description that you wish to cancel.
  • to the right of that description is an Icon with an arrow.
  • Left click the arrow icon.
  • Now you should be in a "product details" page.
  • NOTE - ALL FILES AND EMAIL ARE DELETED WITH CANCELLATION*
  • Scroll to the very bottom and left click on "Request Cancellation"
  • Follow the page prompts to complete the request.
  • Email confirmation then generates to the primary email on file and to us.
  • Our Terms of Service Agreement requests 14 days notice.

Cancel Registration

  • (Note That Additional Steps Are Needed If You Want To Cancel hosting, domain management service or SSL certificate)
  • Log into your client area at https://cp.hostek.com
  • Click on the "My Domains" link.
  • Find the domain name that you do NOT want us to renew.
  • To the right of that name is a Page Icon with an Arrow.
  • Left Click that Arrow Icon.
  • From the "My Domains" page verify that you have the Correct Name Selected.
  • Left click to either "Disable Auto Renew" or "Do Not Renew"
  • If invoice is already created follow the steps then send email to [email protected] and state that you do not want (your domain) renewed.
  • If payment auto processes and the name renews based on that payment, Registration is Non-refundable per our tos which requests 14 days notice.

Cancel SSL Ceritificate

  • (Note That Additional Steps Are Needed If You Want To Cancel hosting. let the domain name expire or cancel the hosting service)
  • Log into your client billing area at https://cp.hostek.com
  • Click on the "Services" icon along the top.
  • Find the service description that you wish to cancel.
  • To the right of that description is an icon with an Arrow.
  • Left Click that Arrow Icon.
  • Now you should be in a "Product Details" page.
  • NOTE - All of the files and content will be removed**
  • Scroll to the very bottom and left click on "request cancellation"
  • Follow the page prompts to complete the request
  • E-mail confirmation then generates to the primary email on file and to us.
  • Our Terms of Service Agreement requests 14 days notice.

Cancel add on not listed in the my services

  • (Note That Additional Steps Are Needed If You Want To Cancel hosting. let the domain name expire or cancel the hosting service)
  • E-mail [email protected] and request cancellation of specific addon and provide the client billing area password for verification.
  • Our Terms of Service Agreement requests 14 days notice for cancellations.

Cancel a Additional Reseller Domain from under your reseller account

  • Login to https://wcp.hostek.com
  • Once logged in, click on the "Reseller Manager" icon.
  • Click "List Domains" then click on the trash-can icon next to the domain you want to remove.
  • This will automate the billing, etc., so that if you complete the cancellation before the next billing cycle invoice generates, the cancelled domain(s) should not be included in the calculation or on the Reseller Invoice Detail email listing of domains for that billing cycle.